포지션	Complaint 담당
회 사	외국계기업	직 급	사원 ~ 대리
외국어	영어 수준 : 중	연령/성별	무관
진행절차	서류전형 -> 1차면접 ->2차면접	마감일	채용시

[주요업무]   Product claim management   - Manage overall product claim and compensation procedure   - Communicate with customers and insurance company regarding claim and compensation   - Report to global QA contact   - Ensure proper reporting to local authority regarding substances and side effect related to the product   - Collect claim data from related part and data management  Communication management  - Conduct internal staff training for both on-line and off-line channel communication regarding various questions  - Prepare training contents and update  - Review and update the FAQ list to support one-stop service  Support Customer Centered Management operation  - Manage and improve proper customer centered management  - Analyze VOC data and develop its solution  [자격요건]  - Bachelor degree (preferred Consumer, Law and Food and nutrition)  - Have a good understanding of customer protection law  - Excellent verbal communication skill  - Various experiences in customer complaint handling  - Customer-oriented mind  - Strong problem solving skill  - Good command of MS Office (Excel, PPT and Word)

성 명		이메일
전 화		휴대폰