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[외국계기업] [미국계 제조회사] Sr. Customer Service Representative (과장급)
■  기본정보
포지션 [미국계 제조회사] Sr. Customer Service Representative (과장급)
회 사 외국계기업 직 급 과장
외국어 영어 수준 : 상 연령/성별 무관
진행절차 서류전형 -> 1차면접 ->2차면접 마감일 채용시
■  상세정보
○Key Responsibilities:​
• Deliver high level of service quality to our internal and external customers in a timely manner. Own and manage customer experience by providing faster resolution, effortless experience, and better customer connect.
• Respond to customer inquiries(applications and technical inquiries, substitute proposals, handling claims, etc.) and resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills.
• Conduct sales promotion activities(cross & upselling, custom solutions proposals, uncover inquiries) in response to initial inbound contacts.
• In response to initial inbound contacts(telephone, email, fax), uncover inquiries and escalate these to the appropriate manager.
• After initial contact/response, smoothly hand off to the back office.
•Monitor the progress of all open request & queries of customers, prompting action on issues that appear to be stalled, and offer creative resolution to work towards proactive control measures.
• Drive timely resolution of all return and claim processes with complete ownership for the customer.
• Follow up open order status using exist systems and handle the related expedites.
• Keep communication with factory using Flowan for various customer requests.
• Actively communicate and collaborate with other departments.
• Anlayze data to identiry root cause problem from repetitive calls/issues, and make suggestions fo the next-issue avoidance.
• Identify areas for continuous improvement in existing processes to reduces customer effort.
• Carry out other special assignments.

○직위 / 처우 : 과장급 / 협의

○Professional Experience:​
• 10+ years working experience in the related field is preferred.
• Working experience in e-commerce(B2B, B2C) is preferred.
• Ability to operate ERP system and MS Office
• Related product knowledge and general industry knowledge

​○Required Competencies:​
• Customer Focus
• Attention to Detail
• Accountability
• Agility
• Voluntary Behavior
• Team Work & Collaboration
• Communication
• Customer Orientation
• Emotional Intelligence
• Good in spoken and written English

○근무지 : 경기 안양
■  담당컨설턴트 정보
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