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포지션 | [미국계 제조회사] Sr. Customer Service Representative (과장급) | ||
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회 사 | 외국계기업 | 직 급 | 과장 |
외국어 | 영어 수준 : 상 | 연령/성별 | 무관 |
진행절차 | 서류전형 -> 1차면접 ->2차면접 | 마감일 | 채용시 |
○Key Responsibilities:
• Deliver high level of service quality to our internal and external customers in a timely manner. Own and manage customer experience by providing faster resolution, effortless experience, and better customer connect. • Respond to customer inquiries(applications and technical inquiries, substitute proposals, handling claims, etc.) and resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills. • Conduct sales promotion activities(cross & upselling, custom solutions proposals, uncover inquiries) in response to initial inbound contacts. • In response to initial inbound contacts(telephone, email, fax), uncover inquiries and escalate these to the appropriate manager. • After initial contact/response, smoothly hand off to the back office. •Monitor the progress of all open request & queries of customers, prompting action on issues that appear to be stalled, and offer creative resolution to work towards proactive control measures. • Drive timely resolution of all return and claim processes with complete ownership for the customer. • Follow up open order status using exist systems and handle the related expedites. • Keep communication with factory using Flowan for various customer requests. • Actively communicate and collaborate with other departments. • Anlayze data to identiry root cause problem from repetitive calls/issues, and make suggestions fo the next-issue avoidance. • Identify areas for continuous improvement in existing processes to reduces customer effort. • Carry out other special assignments. ○직위 / 처우 : 과장급 / 협의 ○Professional Experience: • 10+ years working experience in the related field is preferred. • Working experience in e-commerce(B2B, B2C) is preferred. • Ability to operate ERP system and MS Office • Related product knowledge and general industry knowledge ○Required Competencies: • Customer Focus • Attention to Detail • Accountability • Agility • Voluntary Behavior • Team Work & Collaboration • Communication • Customer Orientation • Emotional Intelligence • Good in spoken and written English ○근무지 : 경기 안양 |
성 명 | 관리자 | 이메일 | sjlee@careerlimes.com |
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전 화 | 휴대폰 | 010-****-**** |